One of those little things that’s crept into our internet usage over the last few years is the customer satisfaction query. There’s probably another name for it, but what I’m referring to is the little question you often get asked when you’ve queried an FAQ, a support database or help system. Did this answer your query? they’ll ask at the end of your reading, checking to see if they’ve understood what you were asking and have provided the answers you require.
Why I’m thinking about this is because I was watching David Cameron’s appearance in the House of Commons yesterday. And what I was thinking is ‘how much would it change the way Parliament works if the Speaker could ask that to MPs when they’ve asked questions?’ Of course, part of that would be the fun of seeing John Bercow regularly popping up to ask ‘did that answer the Honourable Member’s question? Yes/No/Partially’ but more fundamentally, it would be interesting if an MP could have some reaction, however minimal, to the non-answer that’s been prevalent in the Commons for years. Just a chance to say ‘I’m sorry, but that wasn’t even an attempt an answer’ might make people wonder just what they’re supposed to be doing there other than braying like idiots.